SMRT is incapable of living up to the expectation of people, as it fails to provide with cabs during the evening time when demand was at its highest point.

The cab service organization failed to complete the targets allotted by Land Transport Authority (LTA) during January and February. The cab-service provider, SMRT, was charged with a fine of $7, 851 for failing to respond 90% calls made by the customers from 5 pm to 11 pm.

The review report formulated by LTA considered three aspects: the response to call made to cab service; number of accident cases filed on the cab services; and complaints filed by the customers.

SMRT is the third largest taxi service provider in Singapore, with over 3,000 cabs. As per SMRT's acting Deputy Director for customer relations Eunice Lui, "We did not meet the call answer rate for January and February 2011 because of some system glitches which have since been rectified".

Ms. Lui stated that the organization fulfilled all guidelines of LTA. Apart from SMRT, four other cab service providers were entitled to pay fine, as they were guilty of poor services and status.